Project 2: Students will work on process optimization design & implementation of a robotic process automation (RPA) system

This company offers a web-based platform and a trained service team which handles all of the IT needs of small, medium, large businesses including 7×24 IT Support, Cloud Services, and Security and Privacy Services.  Highly regarded for their customer service and the quality of their work, this rapidly expanding company is looking to reduce, streamline, and optimize their business processes. They are implementing a workflow orchestration platform and introducing robotic process automation (RPA) methods to take previously high volume, very manual processes, and fully automate them.

This company is looking for a Stevens team to identify, review, and redesign those processes offering the greatest potential for improvement. They hope to begin using their new platform to put a few of them into production by the end of the year.  This is a high priority project for the company. Successful implementation of these capabilities will allow the company to significantly increase the number of clients and devices under management and the profitability of the company and to continue to improve their customer service. MSIS, MBA and BIA Students with experience in process innovation, database design, data analytics, data integration, and the use of APIs should consider this project.

Team Qualifications:

A team will be composed of individuals, who collectively can provide experience in the following technical areas and advisory backgrounds.  This experience may have been gained through prior educational and work experiences or through courses, internship work or research students have acquired while at Stevens:

• Database design and development
• Consulting, business process design/ process innovation
• Direct work with 3^rd party software providers
• Digital and Process innovation
• Extract, transform, load (ETL) coding.
• Real-time data streaming and alerting systems.
• Knowledge of Cloud architecture and the use of APIs
• Familiarity with quantitative and statistical concepts
• Systems administration experience and/or certifications
• Familiarity in AI technologies and pattern recognition
• Strong technical skills in Microsoft Office; data visualization tools
• Strong interpersonal skills and the ability to interact well with all levels of management
• Ability to be a team player able to build productive relationships
• Business writing and presentation skills
• Knowledge of project management